By Kellan Howell - The Washington Times - Saturday, November 15, 2014
The second rollout of the online federal healthcare exchange website experienced some setbacks within 12 hours of launching at midnight Saturday.
HealthCare.gov stopped letting some people log into their new accounts, USA Today reported.
“We’d go in with an e-mail account, can set up an account, verify it and create a password, but when go back to actually log in with that information, it says your password is invalid,” said William Chapman, a broker and owner of the Health Insurance Store of Louisiana in Baton Rouge, told the paper.
Mr. Chapman said none of his 10 agents were able to log in to their new accounts until about 1 p.m. Saturday. He was then told that the problem was system-wide when he called the website’s help center.
“The vast majority of users are having a smooth experience during the first day of Open Enrollment on HealthCare.gov as they fill out applications, browse and enroll in plans,” HHS spokesman Aaron Albright said in an e-mailed statement to USA Today. “We expect to experience the normal issues that any other complicated technology project does upon launch and have seen a small number so far.”
"What is it with government software? Voting machines are dysfunctional, Federal healthcare systems self-destruct under heavy load, billions wasted on Federal Retirement systems that no longer work. Now, Washington State presents us with another example: The Washington Health Care Exchange’s Washington Health Plan Finder.
The website began open enrollment and was shut down after a just a few hours when the system detected that tax credit calculations were incorrect. State software engineers and managers are working to correct the problem that somehow fell under the radar when the system was being developed. How such a basic component could be missed by their QA is remarkable.
Exchange CEO Richard Onizuka stated that the credits were off by “just” a few dollars in some cases.
Officials shut-down the system at 10:30 AM on opening day, November fifteenth. Onizuka stated the system would remain down until the exchange could provide accurate information. Spokeswoman Bethany Frey suggested consumers try again another day."
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