ZitatFast-food fans often debate which brands have the best burgers, fries, or milkshakes—but only one fast-food chain is America’s favorite restaurant, according to a new report from the American Customer Satisfaction Index (ACSI).
The ACSI scored 18 of the most popular fast-food chains in the United States on a 100-point scale, as well as 13 full-service restaurants. Leading the pack as the top fast-food restaurant for the third year in a row? Chick-fil-A. Other restaurants in the survey include favorites like Starbucks, Subway, and McDonald’s, to name a few. Behind Chick-fil-A is Panera Bread with a score of 81.
Although full-service restaurants had a higher combined score than fast-food chains, Chick-fil-A still has the highest score of any dining establishment. Customer satisfaction for Chick-fil-A is 87 in comparison to that of the highest scoring full-service restaurant, Texas Roadhouse, with a score of 83.
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